Refund and Returns Policy

Effective Date: 07 June, 2026

At sinha.bd, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, our return and refund policy is designed to make the process as smooth as possible.

1. Conditions for Return

You may return an item within [3 or 7] days of receiving your delivery if it meets one of the following conditions:

• The product is physically damaged or defective.
• The product is entirely different from what was described on the website.
• The product is missing parts or accessories.

Important: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all tags intact.

Unboxing Video Requirement: We highly recommend recording a clear, uncut unboxing video when you receive your parcel. This serves as proof if an item is missing, damaged, or incorrect, and allows us to process your claim much faster.

2. Non-Returnable Items

Certain items cannot be returned due to hygiene and safety reasons, including:

• Undergarments and swimwear.
• Cosmetics, skincare, and perfumes (if the seal is broken).
• Perishable goods or custom-made items.
• Items bought during a “Clearance Sale.”

3. How to Initiate a Return

1. Contact Us: Reach out to our customer support within [3 or 7] days of receiving the product via phone at [Insert Phone Number] or email at [Insert Email Address] or our Facebook Page inbox.
2. Provide Proof: Share your Order ID, clear photos/videos of the defect, and the unboxing video (if applicable).
3. Ship It Back: Once approved, we will guide you on how to return the item. In some cases, we may arrange a reverse pickup via our delivery partner. If you are shipping it yourself, please send it to: [Insert Return Address].

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approval: If approved, the refund will be processed within [3-5] working days.
• Payment Method: Refunds will be sent via Mobile Financial Services (bKash/Nagad) or Bank Transfer, depending on your preference and original payment method.
• Delivery Charges: Original shipping fees are non-refundable. If the return is due to our error (wrong or damaged item), sinha.bd will bear the return shipping cost. If the return is due to a change of mind (if permitted), the customer is responsible for return shipping costs.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item (e.g., a different size), please contact customer support to check stock availability.

6. Contact Us

For any issues regarding your return or refund, please contact us at:

• Phone: 01780939543
• Email: mughdhomart@gmail.com
• Address: Dhaka, Bangladesh